DaVinci Resolve Media Offline | Here’s How To Fix It

DaVinci Resolve 17 is one of the best options for complex 8K editing, color grading, visual effects, and sound post-production. With only one press, you can switch between editing, color, filters, and audio. DaVinci Resolve is the industry standard for high-end digital effects and finishes on more Hollywood films, television shows, and commercials than any other application, whether you work alone or with a large team.

DaVinci Resolve Media Offline

Even DaVinci Resolve from Blackmagic appear to show errors/issues occasionally. Previously, we have shared causes & possible solutions to Davinci Resolve Not Opening, and it did help our users.

The DaVinci Resolve media offline issue often appears when DaVinci Resolve cannot read your footage effectively. Don’t freak out if DaVinci Resolve Media Offline gives you an error message saying that your video is unavailable and you can’t evaluate your clips. This post will show you how to overcome the media offline problem with Davinci Resolve. Let’s get into the Guide, shall we?

DaVinci Resolve Media Offline | Everything You Need To Know

The most typical explanation is that your records have moved or are being kept in a new location. A mistake happens because video files do not live inside a DaVinci Resolve project file. They serve as a point of reference for the software and are located at that location on your hard drive. Following this step-by-step process may resolve the media offline issue in DaVinci Resolve. DaVinci Resolve will indicate that your video is “Media Offline” if it cannot read it.

This might be caused by several things, including unlinked clips, VFR, and 4K 60 FPS H.265 video. Once you’ve identified the cause of the issue, solving it is simple. Depending on the root cause, a few tools may be required to solve the issue. Now without any further adieu, let’s get into all the possible issues and fixes you would need to know just in case you get into that specific issue.

DaVinci Resolve Media Offline | All Possible Fixes and Issues

The Media Offline problem indicates that DaVinci Resolve could not discover your assets or correctly interpret your film. It appears as frames with warning signals that read “Media Offline.” Both the problem’s causes and its remedies are diverse. The following will teach you how to fix DaVinci Resolve’s error frames, reconnect to your media, and ensure that Resolve reads your clips correctly going forward.

DaVinci Resolve Media Offline

Issues when DaVinci resolve is NOT connected to the internet

When uploading the H.265 clips, specific arbitrary frames (not the entire clip) display media offline issues during moving or timeline playback. Videos (4K 60 FPS) shot on modern iPhone models or other devices are more prone to experience this problem. Users of DaVinci Resolve Studio must deal with problems while merging media in offline frames. Verify that your GPU and Resolve drivers are current. Then, if you haven’t previously, complete these steps:

  • If you use DaVinci Resolve Studio, you may change your GPU settings by selecting “System” or “Memory and GPU” from the “Preferences” menu.
  • While in “GPU Processing Mode,” Choose “Auto” instead of “CUDA” or “OpenCL.”
  • After they are both unchecked, click “Decode Options” and “H.265 utilizing hardware acceleration.”
  • Restart. Choose a solution, then try it out.

In contrast to commonly believed, customers have benefited from this checking and unchecking. Don’t be reluctant to abandon that notion.

When media isn’t offline, but it does imply as offline

DaVinci Resolve may provide the impression that material is unavailable when it isn’t. When you’re done, DaVinci Resolve turns off all imported clips. Nevertheless, the audio is heard if you drag it into the timelines and try to play it. The video played back using the H.265 or HEVC codec has this issue. Using the H.265 encoding standard, HD footage from GoPros and DJI Mavic (such as 4K 60 FPS) is compressed into smaller files. DSLRs, as well as the Fujifilm XT4 and Sony A7S3, use the H.265 codec.

Very likely, Windows 10 has a problem. Thus, it needs HEVC extensions to decode H.265 video properly. Here’s how to fix it:

  • To find what you’re searching for, visit here
  • By selecting the “Purchase” option from the “Buy” menu. (You must spend $0.99 to purchase it.)
  • After the extension has been downloaded, install it.
  • For changes to take effect, restart your computer.
  • This update should allow Resolve to decode the video now.

Microsoft hevc video extension

Remember that DaVinci Resolve’s free and studio editions both support H.265 decoding, but the studio version only offers GPU acceleration.

Imported Video lose their connection with Primary footage

You can encounter offline media due to unlinked clips if the imported videos inside of Resolve lose connection with the main footage kept on the hard drive. You can unintentionally move your input footage to a different folder or disc while exporting and importing your work to a new computer (laptop or desktop). Follow the steps below to fix this issue: 

  • Go to the Media Pool website
  • Choose all of your stored videos on your computer’s hard disc.
  • Right-click on one of the selected videos after that.
  • Choose “Relink Selected Clips” as the desired action.
  • You will be prompted to select a place for the original footage in the dialogue box.
  • To confirm your activity, use the Ok button.

Oftentimes, if specific clips aren’t found during a search, DaVinci Resolve may request a “Comprehensive Search” in a dialogue box. Resolve will search the sub-folders of the given folder for source files when you click Search. If just a few clips are accessible because of a technical problem, it could be required to resume the search.

Missing Clips while offline

When a clip is absent, a question mark displays on the timeline. A clip from the timeline will be missing if you accidentally remove a video from the Media Library. Here’s what to do if this occurs to you:

  • Re-import the deleted data into the storage pool from your original disc.

Your problem should be fixed using this. If not, check out the other Issues and Fixes that are listed below

Media Library

Media not available for playback

DaVinci Resolve takes all imported clips offline, even if the audio is still audible. The audio and video occasionally go out of sync. This is common with film images taken at varying frame rates (VFR). VFR format captures gameplay in games like NVIDIA ShadowPlay and Open Broadcaster Software (OBS). (On the other hand, a DSLR or mirrorless camera records movies at a constant frame rate.) Each NLE, including DaVinci Resolve or Premiere Pro, needs a constant frame rate from movies.

Thus, switching from variable to consistent framerate footage is a great idea. You must download and run Mediainfo to get the framerate. The Handbrake should then be added to switch from VFR to CFR mode.

Media offline Flash issue

Sometimes, while scrubbing or playing back a timeline after importing H.265 clips, a few isolated frames (not the complete clip) show a media offline error. Most frequently, this occurs with footage (4K 60 FPS) taken with recent iPhone models of cellphones.

Users of DaVinci Resolve Studio encounter this problem while splicing together offline media frames. Check to see whether your GPU driver and Resolve are both up to date. If not, then do the following actions: (keep in mind that this issue could be solved in future DaVinci Resolve updates)

Media offline Flash issue

  • Go to “DaVinci Resolve” -> “Preferences” -> “System” -> “Memory and GPU” -> “GPU Configuration” -> “GPU Processing Mode” if you are a Studio user. Choose “Auto” over “CUDA” or “OpenCL.”
  • Then, deselect “H.264/H.265 utilizing hardware acceleration” under “Decode Options.”
  • See if Resolve works after restarting it.

Transcoding the Video you have shot

It simply involves converting your video to a different format, such as compression formats like H.264, Mpeg-4, VP9, etc. These are incredibly resource-intensive codecs that will put a strain on your laptop’s or desktop computer’s processing power. (A hand brake may be used.) Post-production codecs that are simple to use, including DNxHD (for Windows) or ProRes (Mac). Although they take up a lot of disc space, they are straightforward to edit and color-correct. There is the FFMPEG command-line interface program available for usage.

Use Handbrake to encode FFMPEG files to codecs that are suitable for editing, such as DNxHD, PRORES, etc.. Transform all of your videos together into an H.264-compatible format for DaVinci. Import the video files into DaVinci Resolve. Next, choose the delivery tab, export the video files, and import them into the format and codec you choose for post-production. You may make videos using this technique that are easy to edit and have a huge file size.

  • After importing the videos, begin cutting them in DaVinci Resolve. Instead, after importing the video files that may be edited using DaVinci Resolve, you must:
  • Choose “Project Settings” -> “Master Settings” and turn on the “Optimized Media and Render Cache” option.
  • DNxHR HQX or Uncompressed 10-bit are two good examples of codecs that are simple to change.
  • By pressing the “Save” button, you may save your work.
  • From the drop-down menu, choose “Playback” -> “Use Optimized Media If Available.”
  • All that’s involved is that.

These were all the major issues and fixes that one can use to fix the offline issue one may encounter. Here are some possible fixes you can use to get going with your project.

By checking the media location

Checking the position of your media files is the first step in fixing Davinci Resolve’s media offline problem. To load and use the media files in your projects, the program needs access to the media files. Davinci Resolve won’t be able to locate the media files if their location has changed, and the media unavailable error notice will appear.

Go to the media group, right-click on the media standalone clip, and choose “Locate” to find the media files. A window will open, allowing you to search your computer for the media file’s new location.

DaVinci resolve

File Format

An unsupported file format is another reason why Davinci Resolve could display the media offline error message. If your media file is in a format, the program does not support; it will not be able to import it. The software only supports a small number of file types.

Right-click the media offline clip and choose “Properties” to view the file format. The media file’s file format will be shown in the properties pane. If the format isn’t supported, you’ll need to use a video conversion program to convert it to one that is.

Cleaning some disk space

Davinci Resolve also needs a specific quantity of disc space to operate correctly. Media offline error messages may be displayed by the software if your disc space is running low. The “About” part of the software will show you how much disc space is left on your computer. To verify this, head there. You may make some disc space available if you need it by removing unnecessary files or copying them to an additional hard drive.

Clear out the corrupted files

The video offline error notice may occasionally arise due to damaged data. A power outage, a software breakdown, or a virus are just a few of the things that might damage files. You may use a data recovery software tool to scan your hard disc and repair any malicious programs to see if there are any corrupted files.

Clear out the corrupted files

Reinstall DaVinci Resolve

You might need to reinstall the program if the methods above do not cure the media offline problem in Davinci Resolve. Any underlying problems causing the error message can frequently be resolved by uninstalling and reinstalling the software.

Go to the “Programs and Features” area of your computer’s control panel, locate Davinci Resolve in the list, and choose “Uninstall” to reinstall it. Restart your computer once the program has been removed, and then install it again from the manufacturer’s website.

Watch out for Updates

The media offline error notice can also be brought using an older version of Davinci Resolve. To ensure the program is operating correctly, it must be updated often. Go to the “Help” section and choose “Check for Updates” to upgrade Davinci Resolve. If an update can be downloaded, install it following the on-screen instructions.

Media Drive 

Your media drive may not operate correctly if the media offline error warning shows for all your media files. You may do a disc check on the media drive to make sure it is not corrupted. Right-click the drive, choose “Properties,” then pick the “Tools” tab to do a disc check. To launch the disc check, choose “Check” from that.

Reset Preferences

The multimedia offline error warning may also be fixed by resetting the options in Davinci Resolve. Choose “Reset All” under “Preferences” to clear your preferences. This can assist in resolving any underlying problems causing the media offline error notice by resetting the preferences to their default values.

Reset Preferences davinci

Relink the Media

If individual files receive the media offline error notice, you can try relinking the media to the project. Right-click the clip in the frame and choose “Relink Media” in Davinci Resolve to relink media. You may click “Relink” after selecting the file you wish to link. This should fix the media offline error notice and re-connect the media to the project.

File Permissions

The media offline error notice may occasionally arise due to improper file permissions. Right-click the file and choose “Properties” to view the file permissions. Ensure you have the proper permissions to view the file by going to the “Security” page afterward. By clicking “Edit” and choosing the proper permissions, you may adjust your permissions if they are incorrect.

Try Re-Importing the Media

You can attempt re-importing the media into the application if none of those as mentioned earlier procedures succeed in fixing the media offline error notice. Go to the “Media” area and choose “Import” to re-import media. Next, choose the material you wish to import and adhere to the on-screen directions. This should fix the media offline error notice by establishing a new link between the project and the media.

Re-Importing the Media davinci

Frequently Asked Questions | DaVinci Resolve Media Offline

How to fix the DaVinci Resolve Media Offline issues?

The program may not correctly synchronize the audio and video for the incoming media, which is the problem with this situation. That happens when you import a real-time video clip with a camera without an electronic shutter or use a codec like ProRes to edit the video. One of the most crippling issues in digital video editing is this one. Errors that appear while processing audio and video might be the outcome. Don’t freak out if you receive a message saying that your video is offline and you can’t evaluate your footage.

Why is DaVinci resolve media showing offline when it is not?

When something is accessible, DaVinci Resolve could provide the false impression that it isn’t. DaVinci Resolve disables all of the imported clips after you’re finished. But the audio may be heard if you drag it into the timelines and attempt to play it. This problem occurs when the H.265 or HEVC codec is used to play back the video. HD video from GoPros and DJI Mavic is reduced into a smaller file size using the H.265 encoding standard. The H.265 codec is used by DSLR cameras such as the Fujifilm XT4 and Sony A7S3.


This was our list of issues and solutions, and more solutions regarding DaVinci’s resolve media offline issue. Hope we were able to cover all of the issues one can face, and we hope you found answers to the issue you were looking for. Let us know below if we missed anything; if we didn’t, please let us know your thoughts.

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